Talking Agentic commerce and voice agents with Leo Garcia‑Curtis: Episode 33

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Join host Mike Bayly and guest Leo Garcia‑Curtis to explore how embedding conversational AI and voice agents is creating new revenue pathways and productivity gains for New Zealand businesses. Leo brings his journey from e‑commerce agency founder to AI growth strategist, showing why now is the time to move.

Discover concrete takeaways: how to prioritise AI workflows vs simple automation, what “agentic commerce” really means (when the buyer isn’t a person), and actionable prompt‑engineering and voice‑agent strategies you can apply now.

In this episode we discuss:

• 00:00 – Intro & guest bio
• 01:23 – Early web agency days and spotting tech shifts
• 03:18 – Why Leo left his agency to go all‑in on AI
• 08:02 – Consulting vs building: the two phases of AI adoption
• 12:39 – What agentic commerce is (and why brands should care)
• 14:57 – Websites, reviews & SEO in the age of AI agents
• 22:45 – Real‑world use cases: voice agents handling orders via WhatsApp, phone, email
• 27:27 – Voice‑to‑voice models, Kiwi accents & conversational design
• 30:36 – Adoption in NZ vs overseas: where we stand

LEO GARCIA‑CURTIS’S LINKEDIN: https://www.linkedin.com/in/leogcurtis/

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