Huge Changes are Leaving Customers Furious! What's Really Going on at The Home Depot and Lowes

Big-box hardware stores like The Home Depot and Lowe’s have long been trusted names in home improvement retail. But recently, customers have noticed a wave of huge changes — from rising prices and limited inventory to disappearing staff and confusing self-checkout systems. This video explores the real reasons behind growing customer frustration, diving deep into the retail industry trends 2025, shifting consumer expectations, and the evolving business strategies of both giants.

We analyze how inflation, supply chain disruptions, and labor shortages are reshaping DIY home projects in America. As the home improvement retail industry adapts to digital transformation, many loyal customers are questioning whether value and service are being sacrificed. The decline in customer satisfaction isn’t just anecdotal — it’s a signal of a larger shift in the U.S. retail business model.

Through a balanced, educational lens, we’ll break down the business challenges facing The Home Depot and Lowe’s, and why millions of shoppers feel left behind. Are these retail transformations signs of progress — or warning flags of deeper issues? We look at alternative strategies, evolving technologies, and how both companies can realign with customer needs before trust erodes further.

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