Flipkart Exchange Now, Handover Later program explained: How it works?

In this interview, Digit’s Vasan interacts with Adarsh Menon, Senior Vice President and Head of New Businesses at Flipkart about the company’s recommerce program called the Flipkart Exchange Now, Handover Later. He explains how Flipkart’s recommerce business works, the proprietary diagnostic app which streamlines the quality check process, the benefits of recommerce to customers as well as the environment, and what customers can expect from buying and selling a previously owned smartphone from Flipkart.

(0:00) - Introduction
(0:28) - Customers of recommerce business
(1:18) - Demand for refurbished phones
(1:29) - Diagnostic app checks the quality of used phones
(3:03) - 10-day period for new phone transition
(3:45) - What Flipkart does do with a used phone?
(4:38) - E-waste
(5:24) - Recommerce customer growth
(6:05) - Recommerce industry's future trends
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