Ep: 6 Reimagining Global Payments: PayPal’s Vision for AI, Innovation and Agentic Commerce | PayPal

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In this episode of Innovators Playground Podcast by NPCI, we welcome our first global guest, Alex Chriss, President and CEO of PayPal, in a wide-ranging conversation with Dilip Asbe, MD and CEO, NPCI, on the future of global commerce, AI-led experiences, trust at scale, and the next stage of cross-border payments.

Here’s what the episode dives into:
1. Building a Borderless Economy – How PayPal enables $2 trillion+ in annual movement and solves for trust, safety, and regulation across 200+ markets
2. NPCI International × PayPal Partnership – How PayPal’s partnership with NPCI International, through the integration of UPI with PayPal World, can lower friction, expand access, and create new pathways for consumers and small businesses worldwide
3. Rise of Agentic Commerce – Why AI-led shopping, personalised journeys, remote MCP servers, and verified catalogues will change how people buy and sell
4. Stablecoins – How the evolving digital currency frameworks can make cross-border payments faster, cheaper, and more transparent Leading at
5. Global Scale – Balancing innovation and stability while supporting 40M+ merchants and navigating fraud, customer protection, and instant money movement.

Tune in to explore how NPCI and PayPal are shaping a more connected, efficient, and intelligent payment ecosystem for the world.

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Chapter markers:
00:00 Introduction
01:58 Running Paypal successfully
03:18 PayPal x NPCI International partnership
05:55 PayPal’s DNA: Trust, Safety & Security
08:14 PayPal’s competition and innovation landscape
09:55 Constructive dissatisfaction: Driving innovation
12:41 LLM integrations in PayPal
19:00 Aiding smaller businesses with AI & Tech
20:24 Balancing security and seamless payments
23:40 Impact of Stablecoins
25:40 Customer first innovation mindset
27:30 Alex’s Intuit journey & small business focus
29:36 Tech as an enabler of entrepreneurship
31:45 Priorities for the Next 2-3 years 33:45 PayPal x NPCI partnership outlook
35:25 Advice for young entrepreneurs
36:10 Life outside work: Family & cooking
37:40 Book & series recommendation

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