Ecommerce Is Not the Same Anymore: What Will Win in 2026 with Chloe Thomas | Podcast

Ecommerce is going through its most dramatic transformation yet, and the playbook for growth looks completely different than it did a few years ago.

In this episode, we sit down with Chloe Thomas, Chief Success Strategist at Emetko Media, a leading voice in ecommerce marketing and sustainability. Chloe has been a Top LinkedIn Retail Voice since 2023, listed among the top 50 Marketing Influencers in the UK in 2025, and is the author of five bestselling books on ecommerce and marketing.

Together, we explore the real drivers shaping ecommerce in 2026, why customer psychology is shifting, the technology that truly generates ROI, and why personalization and 3D customization are now core business growth levers.

We also dive into scalable operations, experience-led commerce, multichannel strategies, and how to grow on a budget.

If you run a print or customization business, or you are looking to build smarter ecommerce growth, this conversation is filled with actionable insights you can put to work immediately.

????️Featuring
- Nidhi Agarwal – CEO at DesignNBuy (https://www.linkedin.com/in/nidhiagrawal03/)
- Chloe Thomas, Chief Success Strategist at Emetko Media (https://uk.linkedin.com/in/chloethomasecommerce)

Time Stamp | Chapter Titles

00:00 | Introduction
01:55 | Opening Icebreaker: Biggest Shift in eCommerce
02:55 | The New Customer Psychology
05:50 | What’s something brands still misunderstand about Gen Z buying logic?
09:39 | AI, AR, automation — but what’s real ROI, and what’s hype?
16:16 | Do 3D previews create psychological ownership?
18:38 | Emerging Shifts You Can’t Ignore
25:50 | Multi-Channel Strategy: Multiply or Focus?
29:20 | Growth on a Budget (Real Talk)
33:05 | Are exhibitions, Expos, and real-time events useful?
36:15 | Conclusion - Key Takeaways

???? Book a free demo today: https://www.designnbuy.com/free-demo/?utm_source=youtube&utm_medium=podcast&utm_campaign=printgyan

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