CVO Live with Valentin Radu and Vinny O’Brien - Customer-Centricity in eCommerce

#ecommerce #marketing #CVOLive #cvo #strategy #retail
In the latest CVO Live episode, Valentin Radu and Vinny O’Brien - eCommerce Trainer & Consultant - discuss what it means to be customer-centric in eCommerce.

From the meaning of CLV to aligning your organization around it, and even tool investment, the two go through all sorts of fascinating insights.

Tune in and discover what it takes to become truly customer-centric and grow your business in a sustainable way!

Timestamps:
00:18 - Introduction
02:42 - Why is CLV important as a metric
07:53 - Are eCommerce leaders stubborn?
12:19 - Customer Centricity as a sport
21:21 - Marketing Managers or Spending Managers?
29:07 - eCommerce as a channel to discover valuable insights

Don’t forget to register and attend the next event LIVE:
https://www.omniconvert.com/growth-knowledge/cvo-live/

Our website: https://www.omniconvert.com/

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Linkedin: https://www.linkedin.com/in/vinnyobrien/

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Linkedin: https://www.linkedin.com/in/valentinradu/
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Twitter: https://twitter.com/ValentinRadu

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