Certainly & Shopify Full Demo

Discover how Certainly integrates with Shopify to enable conversational commerce experiences.

Certainly can inherit information about the customer from Shopify, and use it to render dynamic proactive messages, based on a variety of triggers.

For example, you can set Certainly to trigger a message based on what Shopify page the visitor is browsing, whether they have active orders, the size of their shopping cart and more.

In E-Commerce, some of the most popular requests refer to order status checks and cancellations. With Certainly, chat visitors can, at any given point, ask for an update on the status of your order. Certainly will synch with Shopify and display dynamic order cards, with action buttons that depend on the status of each individual order.

Cancellation requests can be fully automated in a similar way, as well as product recommendations for gifting. Certainly will try to collect additional contextual information, such as product preferences and budget, in order to deliver a recommendation by looking up relevant products on Shopify.

When Certainly has identified a product that fits the visitor’s needs, it can either display the product in chat or it can seamlessly route the visitor to the actual product landing page. When a redirection is performed, Certainly can render relevant trigger messages thus continuing the conversation in a natural way.

A truly conversational commerce experience, however, does not stop here.

For example, visitors might need additional help with figuring out what size to go for, or with choosing between other available options. In this case, the visitor is not quite sure of what size to go for, so they reach out for help once again. Certainly will collect some additional information such as usual size and preferred fit in order to issue final size advice. The bot can dynamically select the product on the Shopify product page, add it to a cart, and even prompt cross selling opportunities, by suggesting other related products.

Visitors might have additional questions prior to placing an order, such as knowing what payment methods are supported or understanding shipping time and cost. Using Certainly these and hundreds of other e-commerce topics can be fully automated.

Where to find out more about Certainly ????❓

Our website: https://certainly.io/

Linkedin: https://www.linkedin.com/company/certainly

Facebook: https://www.facebook.com/certainlyio

Twitter: https://twitter.com/certainly_io

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